Terms & Policies

Everything that governs Material Trader, in one place.

Terms & Conditions

The agreement for using Material Trader - buying, selling, fees, payouts and your account.

Buyer Protection

What the Buyer Protection Fee covers and how escrow keeps your payment safe.

Dispute Resolution

What happens when something goes wrong with an order, step by step.

What personal data we hold, why, and your rights over it.

Cookie Policy

The cookies we use and the choices you have.

Reporting listings or content that infringe your rights, and how we respond.

Quality Assurance

Dry-storage attestation, manufacturer shelf-life guidance and honest aged-stock labelling.

Reviews Policy

Only real orders can be reviewed - fake and incentivised reviews are banned.

Tax & Reporting

Marketplace reporting in plain English - and why selling your own used kit usually isn't taxable.